Projects and Musings

So you just bought a new guitar... a new guitar service for you

G&L-Tribute-Legacy-MN-Black-Front.jpg

In the last few weeks I’ve been fairly busy so both the Facebook page and this website have been a bit neglected. One of the jobs I’ve had come in fairly regularly in the last few weeks is to set up newly bought guitars.

Why would anyone have to do that? What is the shop doing? What is the importer doing?

A recent story

Let’s look at one recent customer, we’ll call him Jim (not his real name). Jim bought a guitar from a chain retailer - a G&L Legacy. He’s been an acoustic player for years, but has never owned an electric. After a few days of playing the guitar, he’s not entirely happy, but he’s a little nervous about going back to the retailer because he’s not sure whether the what he has is what he should expect, or actually a problem.

So he brought the guitar in for a setup.

The guitar wasn’t correctly constructed. It should never have left the factory. The neck isn’t joined to the body in a straight line. The neck pocket doesn’t have any play in it, so I can’t just undo the neck and push it around (as we did with many Fenders, especially from the 70’s) - the neck pocket isn’t routed correctly. The high E is falling off the side of the fretboard, the pickup poles are clearly not centred on the strings. It’s visibly a long way out. I was surprised, because G&L QC is usually very good.

So rather than set the guitar up as best I could, I advised him to return it. The retailer, to their credit, played a perfectly straight bat, offering another of the same model or a straight refund/credit against anything else he wanted without hesitation. In the end, he was offered a great price on a Mexican Strat, well under the ticket price, which he accepted. It was just one that they missed when they put it on the wall.

And that’s where the story should end, the retailer has behaved incredibly well, and the customer is happy. But it didn’t.

Jim phoned me and told me what had happened, but then went on to say he wasn’t entirely convinced that he didn’t have another problem. The new guitar needs a setup. Well that’s not unusual, for reasons I’ll come to later. But it was crackling - the jack socket appeared to be a bit unreliable.

When he brought it in, we found that the guitar’s jack socket route wasn’t quite large enough. This meant that any jack plug, when inserted into the guitar, would touch the wood and force the jack socket slightly open, with predictable results. Every time you moved with the guitar plugged in it would emit a crackle or a thump as the connection was being intermittently broken. It was an easily fixable problem - and along with a much needed setup the guitar was good to go.

Changing the market

This is the bit where I am supposed to castigate the retailer for sending out two duff guitars. But I’m not going to. The market has changed over the years, and much of that has been driven by the customer, not the shop. In some respects, we as customers have made our retail market what it is.

The internet has exposed us to price competition in a way that we haven’t had before in the MI business. Pretty much every item that we need is available online. That means that everything from Picks to amps - and the sundries that kept shops in business, strings, sticks, picks, straps, beginners kits - its all online at knock down prices.

In the USA, minimum advertised prices from manufacturers keep prices advertised at a certain level which to a degree prevents the internet crushing the high street, but in the EU this is illegal.

That’s forced many of the independent stores out of business, taking that personal service with it. If you expect your retailer to voluntarily price match the internet box shifters, and keep a bricks and mortar presence (while buying all your sundries online), then how do they stay open and also employ extra staff with the expertise to undertake particularly skilled technical tasks? How long would it take them to check and set up every guitar on the wall, when there are often hundreds of them, especially considering that the margin in guitar sales is actually not that great. Don’t forget that we don’t make many guitars in the EU - so when you buy a guitar, 3.5% of the price is Import Duty, then 20% is VAT, and if you pay by credit card then there’s about another 1% from the card issuer. Margins are tight.

You don’t expect Currys to boil every kettle before they sell it, or turn on every TV. The principle at this point is largely the same. Competition is about price more than service. You only find out how good the service is when something goes wrong. This is there the bricks and mortar retailers take even more of a hit because their costs are already higher than the online stores, so if they deal with a problem in house that is an even bigger loss of margin.

It’s not just the cheap stuff

I’ve had £1000 plus USA Fenders in here in the last month, straight off the shelf, that have needed setting up. Pretty much nothing gets touched at the shop or importer level now. If you buy from the internet, there’s a good chance that the box hasn’t even been opened since it left the factory - the importer didn’t even check it. But that doesn’t mean that the guitar is duff or that you’ve been taken advantage of - it just means that it will have the factory setup, which generally isn’t very good, and will have almost certainly moved in shipping. The manufacturer expects the importer to set the guitar up, but the price doesn’t include a margin for the job. Simply put, you aren’t paying for this service any more - it’s a cost that has been driven out of the market by aggressive pricing.

If there is something not quite right with an instrument, it goes back to the supplier. Shops no longer have workshops in the main - they don’t do repairs, and they don’t service the warranty themselves.

A new service

I’ve seen so many guitars this year that aren’t set up well from the factory or shop, that I’m going to offer a new service level in the workshop.

Any brand new guitar, that you buy, you can have it fully checked, the neck, bridge and intonation set, for just £20.

Just bring it in, and I’ll do it while you wait, giving you piece of mind that you don’t have a problem that you haven’t found yet, or don’t have the experience to find. This isn’t the full setup and service that I already offer, because many parts of that should not be necessary on a new guitar - this is directly tailored to a the new guitar purchaser.

If you’re buying for someone else, with Christmas coming a particularly burning issue, this is a great service for you. It’s cheap, and less hassle than having to return something in the wake of the Christmas holidays when retailers will be already over burdened with the Sales and warranty returns issues already.

Even if you’ve bought a beginner’s guitar, this is a service that is cost effective - there’s nothing worse for a beginner than playing a guitar that isn’t set up correctly, and they may not even know that there is a problem.

So, call or email for an appointment, as soon as you buy your new guitar. Its a cost effective way to ensure piece of mind, wherever you purchase from.

Finally, the Model 3 prototype has arrived!

It’s been a long time coming, but finally it’s finished. It’s been through a few iterations, the most recent of which was a bolt necked version that ended up in the Netherlands with a regular customer. This is somewhat different to that guitar.

The similarity is the swept rear, but really, that’s where it ends. I went totally back to the drawing board for something more organic and ergonomic.

Most importantly, it had to be a design that could be replicated regularly at full specification for working musicians for under £1000, and prove absolutely reliable in use.

I wanted a design that stuck with some of what my original offered - simple interface, balance, access to the higher frets, stability, string life and a range of tones.

I took the original design from a decade ago, and then overlayed the ‘balanced sweep’ onto the rear. This gave me a shape that was acceptable, but not entirely balanced visually. It was a bit ‘heavy’ at the front. I took the waist and pulled it in a bit and thinned out the upper horn. This created visual balance and made a piviot for the guitar in the seated position.

So then to make the guitar. I chose most of the materials because I had them in the workshop. I knew I would be keeping the prototype so I wasn’t worried about weight, but I needed a range of sounds for the gigs I play. I had Sapele, and for me that added the bonus of density, which tends to highlight attack and sustain. As someone who likes both Single and Twin coil pickups, I like that clarity. In choosing a coil tapped Humbucker, AlNiCo II is therefore usually my preference. I didn’t have any MOP, so dots and inlays are maple, the Snakewood fretboard was simply a result of having a large block of it, unused for many years.

As I progressed, the guitar clearly didn’t look right with black plastics on the front - so I cut pickup rings from leftovers of the body wood, to give it a consistent look.

For hardware, as I knew I was keeping the guitar myself, I chose my default configuration. A roller bridge with the ES1275 6 string tailpiece. It’s quick to string on stage, and very reliable. After 10 years, the old No 1 guitar has still never broken a string with this setup.

I put in a medium jumbo fret and decided as with other recent projects that the fret ends should be hand shaped and spherical for the widest playing surface and comfort.

In the end, this is just a platform now for other ideas. maple, mahogany or ash body, maple neck, Locking or two point tremolos, different neck rake angles for a carved top, pickup choices, even scale length changes - all these things are possible as they proved to be with the Model 2 design from 2012. But this is how the first prototype was finalised:

Specs:

Body : Sapele 2 piece.

Neck : Sapele (Central block and glued wing headstock), Full width glue joint

Fretboard : Snakewood

Finsh : Satin Nitrocellulose

Scale Length; 24.75”

Frets : 22 Nickel Steel, Spherical ends.

Nut : Bone

Truss Rod : Biflex, adjust at head

Inlays : Maple

Tuners : Gotoh standard high ratio

Bridge : Rollermatic

Tailpiece : ES1275 style

Pickups : 2 x Alnico II humbuckers (Uncovered Zebra) 4 conductor. Common coil tap (pull on tone)

Electronics : CTS Vol, Tone (Pull coil), 3 way Switch

Strap Locks

For completeness, here’s the raw sound clips from the demo video. I recorded all of these in one hit using just one setting on the POD XT floor I use for teaching. It’s a JTM45 simulation, with a tube screamer and a little delay. All the tonal variation comes directly from the pickups and the volume control and coil tap. There’s a huge range of dynamics here just from the guitar itself.

Westone Thunder 1A restoration

The Thunder 1a - after the rebuild.

The Thunder 1a - after the rebuild.

It’s not often I get to see one of the guitars I lusted after as a kid, but I have recently had two of them through the workshop in quick succession.

the Thunder 1 from Westone was one of the more affordable guitars that had some real quality. It was still way beyond my bank balance as teenager, but all the same it wasn’t in the Fender or Gibson league and yet it offered so much to the working player at a reasonable cost. In the early 80’s the 1a in light oak finish was £185 - whereas the Les Paul standard was about £750 and a Strat around £350. That’s a big difference for such a well made guitar.

The original had an active circuit board which came to me disconnected and not reported as working. the customer wasn’t keen to keep it, but didn’t want to lose the layout of the guitar as was orignaally configured, and also didn’t want it to be altered aesthetically.

The choice then was to use some passive pickups, in this case some slightly overwound Alnico II pickups, to create a blues rock machine for the modern era. the question was, what do I do with the configuration? I have three switches, and three pots. The obvious move is two volumes and a master tone. That would link up then with two coil tap switches for maximum flexibility. But there’s still another switch….

Two obvious choices come to mind - either a blower (the bridge full on with nothing else in the circuit are quite popular these days), or a kill switch. But with the four conductor pickups the option of a phase switch comes in to play. With the two conductor pickup, this simply unearths the chassis and makes a noisy circuit. But with the 4 conductor design then the coils can be reversed without disturbing the earth, or upsetting the ability to coil tap the pickup.

The results were interesting, and especially in the upper range of the guitar where it simply howls.

All in all, the biggest problem I found with the guitar was the neck. It had been stored for a while, and I think there had been some swelling of the fretboard. The Frets were a bit worn, but nothing that in normal circumstances couldn’t have been recovered. However with the unevenness of the fretboard that couldn’t really be done. So the neck was de fretted and levelled, and new frets were installed to match the size of the original ones as closely as possible.

The bridge saddles were also a bit beyond hope - which also suggests that there was a little damp involved.

The results have been very pleasing. strung with 11s, it’s a proper blues rock monster now and has a great feel.

If you have one of these that’s looking a bit the worse for wear, spend some time and money on it - you won’t be disappointed.

Rockschool - why I was against it, and why I've changed my mind

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Rockschool has been available for a number of years now. It was starting to become a bigger thing as I was first opening the teaching studio in Hunstanton about 15 years ago, and I was encouraged to offer it as the primary source material for teaching. I rejected it a the time for a number of reasons. But it’s a position I’ve reconsidered.

The Pros and Cons

My first argument against was “Why do you need a teacher if the teacher doesn’t have to think for himself to create any product?” For me it was a matter of professional pride that I could write and deliver a syllabus of tasks and ideas that would guide the student through the process of learning the instrument, while being able to tailor that to the students own musical taste to at least some degree. That’s still a valid argument, especially when faced with a student that knows exactly what it is they want to achieve.

But there are a growing number of students I find don’t have that direction at the outset - they haven’t been exposed to lots of guitar music in the way that previous generations have been, so they don’t have a clear idea of what they want from the instrument. Some of them are just very young, so haven’t had time to develop much appreciation of the wide history of guitar or rock and pop music. Rockschool gives them a set direction and some confidence that at the end of each step of the process there is a goal to reach. It’s a road map, not the only element of learning, but a single strand of it that becomes augmented by other more imaginative paths as their awareness of the instrument grows.

Another argument is the examination itself, and that music isn’t a competition against some set goal, but a very individual game. That was very much a view that I held at the beginning, but I think now that we are as a educational society much more used to the idea of examination, it’s no longer so much of a pressure. And anyway, nobody is forcing anyone to take the exams, a student might choose to use the course and not take the exams. It’s not the deal breaker that I once believed it to be - I was simply wrong about it for a number of years.

UCAS points are now on offer - this was not always the case. This gives value to the higher grade exams which previously had no intrinsic value for the more experienced student.

What about the courses themselves? Before the last few years I thought they were pretty poor to be honest. Especially the lower grades, which were very uninteresting and had a tendency to have groups of notes that seemed to have no real musical value but were put together to exercise a certain point. This is much less the case now, the pieces make much more musical sense to my ears now, and therefore are more useful. The course has improved a great deal with the last update, and I think it is important to recognise that the writers have made some real strides in that area.

The largest argument that I have taken on board is the one of directed learning. I have come across a number of students over the years, especially younger ones, who lack a little focus simply due to age or having a number of activities to navigate each week. Having the course materials in the format presented helps them focus on each task. Other teachers have had a great deal of success with students who have focus issues because they like the printed book format and the backing tracks. There is also some anecdotal evidence to suggest that in cases where mild Dyslexia is present, the printed format itself makes the course materials easier to digest than hand written music.

In conclusion

It’s not for everyone, but from my initial position of absolutely not offering Rockshool, I have to say I now see a great deal of merit in it for particular students and will be offering it with much more enthusiasm than I thought possible a few years ago.

It does help some students with organisation, demonsterably so, and students with exam passes are encouraged to keep going and get over the next hurdle. The exams and the examiners seem to be fair, and don’t seem to be trying to fail the student but to give them room to show what they can do.

So I’m glad to say that I have definitely changed my mind about Rockschool.

CITES: What it means for Luthiers, customers and guitar owners (and me)

Hi all.

This last few weeks I’ve been looking at Guitar design for this building season, and have decided to make a model that I can replicate easily as a flagship and a junior version. This will be based on my original design of 10 years ago, which I never fully utilised apart from for my own guitar and two juniors before I moved on.

The idea is to refine that and make it accessible to players by using more standardised parts and sustainable and affordable woods, without compromising the original design aesthetic or balance.

However, at this point I decided to take a good look at how CITES will affect the export of guitars going forward, as I have exported guitars before and expect to do so again.

So, to make this easier to digest, I’ve made a video, and the basic text is transcribed below for reference.

Directly under the video is a bibliography of internet sources I used to compile the information. If anyone can point out any mistakes in how I’m dealing with this, please email me and I’ll issue any necessary corrections or updates, or add more information to this post if necessary.

Q &A on the implementation in the EU of the Listing of Rosewood and Palisander into Cites appendix II

http://ec.europa.eu/environment/cites/pdf/cop17/implementation_of_cites_cop17_listing_of_rosewood_clean.pdf

 

Q & A on the implementation into the EU of the inclusion of new species into the CITES appendixes at CITES CoP17

http://ec.europa.eu/environment/cites/pdf/cop17/implementation_CITES_CoP17_listings.pdf

 

Commission Regulation EC 865/2006

https://eur-lex.europa.eu/legal-content/en/ALL/?uri=CELEX:32006R0865

 

Council Regulation EC 338/97

https://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=CELEX:31997R0338&from=EN

 

CITES press release 2017 - New rules.

https://www.cites.org/eng/new_CITES_trade_rules_come_into_effect_as_2017_starts_02012017

 

How Cites Works

https://www.cites.org/eng/disc/how.php

 

The Cites Appendices

https://www.cites.org/eng/app/index.php

 

What is CITES

https://www.cites.org/eng/disc/what.php

 

UK Govt info page - Endangered Species imports and exports

https://www.gov.uk/guidance/cites-imports-and-exports

 

The Control of  Trade in Endangered Species Regulations 2018

http://www.legislation.gov.uk/uksi/2018/703/regulation/2/made

 

Wood Database - Restricted and endangered List

https://www.wood-database.com/wood-articles/restricted-and-endangered-wood-species/

 

CITES Conf 16.8 resolution on the movement  of musical instruments

https://cites.org/sites/default/files/document/E-Res-16-08-R17.pdf

 

Animal and Plant Health Agency

https://www.gov.uk/government/organisations/animal-and-plant-health-agency/about/access-and-opening#animal-health-and-welfare-services

 

EU permits Certificates and Notifications

http://ec.europa.eu/environment/cites/info_permits_en.htm

 

CITES press release on Mahogany Controls

https://www.cites.org/eng/news/pr/2003/031111_mahogany.shtml

Most musicians and luthiers will now be aware that under new rules, there are issues with the import and export of Rosewood. The problem is that the rules are very complex, and apply differently in different territories. The Advice that is often being offered refers to the US market, not to the EU, and not specifically to the UK which is approaching a situation which might become very different if and when the UK leaves the EU.

 

CITES is the Convention International Trade in Endangered Species. It's been in force since July 1st 1975, and it's an international agreement between a number of parties which includes both nation states (of which the UK is one) and regional trade blocks such as the EU. There are 183 parties to the treaty, and each has to transpose the rules That means that different nations and regions differ in how they implement the rules.

 

There are three levels of protection offered to species, set apart into lists or appendixes to the treaty. Appendix 1 listing is for endangered species, those most at threat of total extinction. In the case of Luthiers and wood suppliers this has related mainly to Brazilian Rosewood. This went into appendix 1 in 1992 - so technically all international trade in Brazilian rosewood ceased at that point.

 

Appendix 1 really is very restrictive. You can't move anything in Appendix 1 across international borders for any commercial purpose . That includes if it is on an instrument, such as a fretboard. You can however, get a passport to move it across borders to use it for performance or exhibition.

 

In the EU, the rules on this are very tight, and I'm told that the law is now being enforced where it has been the case that often it simply wasn't.

 

So how do you get a passport? Firstly, if the instrument is pre 1947, it falls outside the EU rules and the passport is a formality (Its useful to have one though, how do you prove the instrument’s age if you get stopped and asked at customs?). EU rules specifically date back 50 years before their implementation.

 

Secondly, if the instrument was first imported into the EU between 1947 and 1992 and you have some evidence of that, it should again be a formality (but the passport is absolutely necessary to comply with the law).

 

However, if it was imported into the EU after 1992, it would appear that this was done illegally, and therefore obtaining the passport might be very difficult.

 

The rule is that the wood, to be imported into the EU for the first time legally now, must be an antique: It must have been worked to its current state before 1947.

 

Even to sell a guitar with Brazilian Rosewood on it in the UK, (not for export), you must have an Article 10 certificate with your name on it, and it is illegal to even advertise the guitar for sale without this certificate number being included in the advert. To get that certificate you have to be able to show that the guitar was legally imported.

The one bright point here is that it's not illegal to own a guitar with an appendix 1 wood without certification. You're probably just stuck with it is all, unless you can obtain that certificate.

 

What's more important for luthiers is that we can move appendix 1 guitars across borders if they have the right certification for the purpose of repair and performance or exhibition. The passport or export licence for any instrument with CITES prohibited parts is APHA - the Animal and Plant Health Agency, part of DEFRA.

Appendix 2

 

But that doesn't really apply to many of us. We mostly don't want to export vintage instruments. But we do want to use rosewood and bubinga in guitars we make for local buyers. (Yes, Bubinga has also just landed in CITES appendix 2, it's now restricted)

 

So how does Annex 2 differ from annex 1?

 

For the luthier, we can be assured that if we are buying from a good supplier in the EU then the wood has been harvested legally. We don't need a certificate to buy it, or work it, or sell it inside the UK or EU. The wood, to have been imported in the first place, must be granted a certificate for export from the nation of origin.

 

If you want to travel with a modern guitar (post 1967 ish when Brazilian rosewod disappeared from production), that has an Indian Rosewood fretboard. Don't worry, that's not a problem in reality. There's an exemption for any transport less than 10kg in weight of prohibited wood. If it isn't Brazilian Rosewood, you're going to be OK. You can travel to gig, you can send abroad to exhibit, or have the instrument repaired, or it can be re imported into the EU if it was legally imported at some point

 

But that doesn't mean you can sell your guitar internationally - person to person private sales are not exempt in the way they are for other laws in the UK such as trading standards laws and the Sale of Goods Act etc - you still need an export licence.

 

To get the export licence to sell out of the EU, we must have proof that the wood has been harvested legally.

 

If the wood was imported before Jan 1st 2017, then the required form is a copy of an invoice for import from the supplier. This then shows that the wood is supplied pre listing in CITES appendix 2. If you bought it before Jan 1st 2017, then of course all you need is your own receipt.

 

If the wood is imported after Jan 1st 2017, the correct form is to have a copy of the import licence. That can be redacted to remove some non essential personal information such as the price paid, but it must show the customs stamp at the bottom. This form can then be submitted to APHA with the export licence request for the guitar. You can talk to them, they're fairly reasonable folks. I spoke to them this morning to confirm this information. Or alternatively there is a email address, wildlife.licensing@apha.gov.uk

 

So now we're on to the matter at hand: Brexit

 

What does Brexit mean for the Musical instrument trade across borders?

 

If we're talking about trade between the USA and UK, then almost certainly there won't be any difference, certainly in the short term. Even if we leave the EU, it will take years for us to write our own regulations, and we probably won't bother in this area unless the guitar industry lobbies for a relaxation of the rules for vintage guitars - to get rid of the predated 50 years rule.

 

However, trade into the EU, if the UK does eventually leave the EU will be very different in regards to CITES - this is where it gets complex and a bit political and depends on the final deal we do with the EU.

 

The CITES regulations in force are not EEA relevant. They are EU rules, not Single Market rules. Norway for example, has its own regulations, and is not in the EU CITES area.

 

However, the EU Withdrawal Agreement as it stands at the moment tends to favour a Customs Union type agreement. CITES rules checking is a function of customs checking at ports.  Article 41 of the Withdrawal Agreement as currently proposed, states that any good put legally on the market in the UK is legally in circulation in the EU and vice versa. This provision continues until the Withdrawal Agreement is superseded by the future agreement. If the backstop kicks in, then this appears to continue to be the situation.

 

However, at this point the WA hasn't passed Parliament, and is unlikely to be able to do so in this sitting of Parliament - but until we leave fully there is likely to be no change to how we deal with EU countries. That could be many years away, if at all.

 

 

 

So what does that me for Me as a luthier.

 

Certainly for the foreseeable future anything that is not built directly to order for a customer will not use Rosewood or Ebony. Why not ebony? Well, because I've had problems with supply being poorly kiln dried and suffering shrinkage. I imagine this is due to suppliers rushing through stuff they haven't checked due to demand outstripping supply.

 

I'm now working on a design for a guitar based very much on my original model of a decade ago, but with sustainable woods and substitutes that don't appear in Appendix 2 of Cites. So I won't be using Central or South American  Mahogany for example, which is Appendix II - in fact, Honduran mahogany went on the list in 2011, it's been commercially extinct for years.

 

That means there will have to be some design adaptations - European Ash is a great wood, nice straight grains and high density gives it a good sustain and attack character, but it's heavy.

 

Sapele, despite its appearance and the temptation for people to call it 'African Mahogany', is nothing of the sort. It's not even the same genus of plant. It's a bit harder to work with because it has very interlocking grain. It's not endangered and therefore doesn't appear in CITES.

 

However that doesn't deal with the Rosewood issue for fretboards.

 

That has to be a synthetic answer. We know that some companies have already been dealing with an Ebony substitute. That, due to the poor quality of the ebony I've been recently supplied, is where I'm starting. Martin have used Richlite for a while. It's a synthetic substitute for Ebony.

 

However, there's a British company offering its own substitutes for both Ebony and Rosewood, and at a comparable price to A grade boards currently available via luthier supplies. The company is called Rocklite and I've got both their Rosewood and Ebony boards in stock, and that's what I'm going to be using for  the guitars I'm about to start making.

 

So, to recap:

 

If you've bought a guitar with a rosewood fretboard, and you want to travel abroad with it to play gigs, it's absolutely not a problem so long as it's not Brazilian Rosewood. If you want to travel with it you will require an instrument passport from APHA.

 

You can travel with any item less than 10kg of an Appendix 2 wood, without certification, so long as you aren't exporting it for sale. There's no need for a passport in law. However, if it were a luthier built guitar, you might want to travel with the receipt for it just to prove the point if asked, that it was purchased inside the EU. That would normally be enough to put off even the most officious customs officer. Nobody but a total idiot with no understanding of the law would confiscate your Ibanez jem at customs (unless they thought you were evading Vat or import duty!) If you're travelling to play, that's absolutely not a problem.

 

If you have a vintage instrument with any Appendix 1 rosewood or ivory tuners - get a passport or risk losing it at customs. In the UK, the issuing authority is APHA, (the Animal and Plant Health Agency).